Ross Brinkert, Ph.D.

Associate Professor of Corporate Communication, Corporate Communication
Office Phone: 215-881-7579
Office Location: Sutherland, 414

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Educational Background
Ph.D.   Communication Sciences, Temple University, Philadelphia (2006)
M.A.   Applied Communication, Temple University, Philadelphia (1999)
B.A.     Communication Studies, Concordia University, Montreal (1995)

Research/Creative Interests and Innovations

My field of Corporate Communication involves clarifying organizational goals and advancing those goals via internal and external communication. My own professional work is centered on increasing engagement by organizational leaders and, in turn, increasing engagement among those they serve. In technical terms, I work from a social constructionist standpoint and concentrate on processes of positive narrative expansion in interactive professional communication. In practical terms, I develop and research innovative communication tools for helping people feel more connected and empowered in extending the mission of their organization. I write about how organizations and individuals can transform conflicts from threats into opportunities, how organizations can benefit from gratitude communication, and how professionals at various career stages can best represent themselves. My scholarly work is strengthened by considerable applied experience in supporting organizations, leaders, and emerging leaders in more effectively presenting to, influencing, and relating to others.

Selected Publications List:

Book and Book Chapters

Brinkert, R. (2017/forthcoming). "Workplace Mediation and Conflict Coaching: Propositions, Priority Actions, Ongoing Cautions, and Possible Positioning in a Wider Expanse" In K. Bollen, M. Euwema, and L. Munduate (Eds.), Advancing Workplace Mediation: Integrating Theory and Practice. London, UK: Springer-Verlag.

Brinkert, R. (2016/forthcoming). "Gratitude Communication as Workplace Conflict Management: Advancing a Strategy and Tactic for Positive Narrative Expansion." In P. Kellett and T. Matyok (Eds.), Transforming Conflict through Communication in Personal, Family, and Working Relationships. Lanham, MD: Lexington.

Jones, T. S., and Brinkert, R. (2008). Conflict coaching: Conflict management strategies and skills for the individual. Thousand Oaks, CA: Sage.


Brinkert, R. (2016). "State of Knowledge: Conflict Coaching Theory, Application, and Research," Conflict Resolution Quarterly, 33 (4), 383-401.

Brinkert, R. (2013). The Ways of One and Many: Exploring the Integration of Conflict Coaching and Dialogue-Facilitation. Group Facilitation: A Research and Applications Journal, (12), 45-52.

Brinkert, R. (2011). Conflict coaching training for nurse managers: A case study of a two-hospital health care system,” Journal of Nursing Management, 19(1), 80-91.

Brinkert, R. (2010). A literature review of causes, costs, benefits, and interventions in Nursing. Journal of Nursing Management, 18(2), 145-156.

Brinkert, R. (2010). Conflict coaching and the organizational ombuds field. Journal of the International Ombudsman Association, 3(1), 47-53.

Brinkert, R. (2009). The roots of the public policy process: Using conflict coaching to initiate and sustain public manager commitment to citizen engagement. The International Journal of Public Participation, 3(1), 63-79.

Brinkert, R. (2006). Conflict coaching: Advancing the conflict resolution field by developing an individual disputant process. Conflict Resolution Quarterly, 23(4), 517-528.

Teaching Interests and Courses Taught:

Entering the classroom, whether physical or virtual, is one of the great joys of my life. For me, the door to learning is always open, no matter where I am in this world. Engaged learning and teaching come alive in respectful conversations that connect diverse individuals and thread the past, present, and future. More than my subject matter, it is this love of learning that I strive to successfully share each day at Penn State.

CAS 100 Effective Speaking

CAS 299/499 Communication Arts and Sciences Foreign Studies (Japan Study Abroad)

CAS 352 Organizational Communication

CAS 404 Conflict Resolution and Negotiation

CC 200 Introduction to Corporate Communication

CC 401 Internal Communication

CC 405 Strategic Speaking

CC 490 Seminar in Corporate Communication

CC 495 Internship in Corporate Communication

I typically teach in hybrid (i.e., in person and online) and fully online formats.

I routinely work with one or two undergraduate research students through the ACURA program and sometimes work as a thesis supervisor or honors supervisor to Schreyer Honors students.

Selected Awards, Grants, Patents, and Other Honors:

“Outstanding Service Award.” Received for service to the National Communication Association Training and Development Division. Awarded by the National Communication Association Training and Development Division, 2015.

“Distinguished Service Award.” Awarded by the Penn State Abington Faculty Senate, 2013.

“Penn State Abington Faculty and Staff Collegiality Award.” Awarded by the Staff Awards Committee, 2011.

“Top Convention Paper Award.” Received for outstanding scholarship to the National Communication Association Training and Development Division. Awarded by the National Communication Association Training and Development Division, 2010.

“The Penn State Abington Lion Heart Award.” Received for commitment to excellence. Awarded by the Penn State Abington Graduating Class of 2009.

“The Temple University Diamond Award.” Selected as outstanding mentor of the year for fostering the development of university student leaders as conflict resolution coaches, mediators, and trainers. Awarded by the Temple University Division of Student Affairs, 2001.

“The Violence Prevention Award.” Received in recognition of an outstanding contribution to violence prevention in North Vancouver for innovative conflict resolution work in school communities. Awarded by the City of North Vancouver and the North Vancouver Chamber of Commerce, 1997.