Q1: How can I get in touch with staff from Global Programs while the college is under remote instruction?
A: We will be available to all of our students, faculty and staff during our normal business hours via our phone and email. We will also make Zoom appointments (video or phone meetings) available as well. Please use the following contact information. (Email: email@example.com & Phone: 215-881-7477)
Q1: How can I access my PSU course materials, such as Canvas, if I am out of the country?
A: Penn State provides free VPN access to students. See the KB article below for instructions on how to install the VPN client for various OS and devices. Note: VPN is only required for resources that require it. Most PSU student resources are accessible with a standard internet connection - Canvas / Kaltura / LionPATH, etc.
KB0011882 : VPN: Install the Virtual Private Network (VPN) on an Operating System or Device
Q2: Who is the contact if I have problems accessing my PSU account or course materials?
Click on "Get Help" for options (email, phone, chat, Knowledge Base resources).
Q3: Who can I contact if I am worried about my academic progress?
A: First, start with your faculty for your courses. Each instructor should have contact information on the Canvas course site, and their contact information is also available in your course list on Starfish. For help in connecting with your faculty, and for general questions about how to be successful in your courses, contact Melanie Boston at firstname.lastname@example.org.
Q4: Can I do success coaching remotely?
A: You may be able to do a Zoom session, which is an online video meeting. The International Student Success Specialist has a Zoom room set up through Starfish. Contact Melanie Boston at email@example.com if you would like a Zoom meeting with her.
Q5: How will I know if I am on academic warning or suspension?
A: You will receive a notification from your academic adviser through Starfish if you are placed on academic warning or suspension. Please check your Starfish messages regularly and keep in contact with your academic adviser. You will also receive a letter from University Park notifying you of your status.
Always keep track of your grades throughout the semester. Many faculty post grades for assignments, tests, and quizzes in Canvas. To predict your semester GPA, use the GPA calculator available in LionPATH under “Degree Planning and Progress.”
Q1: What should I do if I need to talk to the DISSA adviser about my situation (i.e. visa status, retroactive withdrawal, transfer to UP etc.)?
A: Please email firstname.lastname@example.org to set up appointments via Zoom or phone.
Q2: What if I need a travel signature?
A: Use "Travel signature request" in iStart. DISSA Adviser will sign the I20 after the campus re-opens. If you need an urgent signature, email email@example.com OR use Submit a Question eform in iStart.
Q3: What if I want to go home and come back for Fall? What will happen to my I20?
A: Please contact Dagmara Karnowski, firstname.lastname@example.org OR use Submit a Question eform in iStart for more information. You can also schedule appointments via Zoom.
Q4: I lost my I20. How do I get new one if school is closed?
A: Submit Replace Document Request in iStart to reprint the I20, and schedule Express shipping to have it delivered. If not urgent, wait for school to reopen, and pick the I20 up from Global Programs in the Conference Center.
Q5: What if I need my I20 for CPT/OPT?
A: Submit the request in iStart. DISSA Adviser will process the request and print I20. You may have to schedule Express mail request to have it delivered.
Q6: Will I lose my status because all my classes moved to online mode with the university’s decision?
A: Students taking classes remotely, currently in the US: if campus stays closed, you will remain in valid visa status. Online classes won't affect your status in this case. If you plan to travel home for the rest of the semester, email at email@example.com OR use Submit a Question eform in iStart.
Engagement/Events & Workshops
Q1: Are the events still happening?
- Taxes Assistance Workshop on 03.24: you will receive a Zoom link to participate in this workshop. You have to file your taxes no matter what.
- *Zoom: https://psu.zoom.us/
- Chinese Student and Scholar Associate (CSSA) Visit on 03.21: you will receive a Zoom link to participate in a video call with Chinese Students and Scholars Association leadership team and ask them questions about transitioning to University Park.
- Trip to Harrisburg on 03.27-28: cancelled.
- 76ers vs Houston Rockets Basketball Game on 03.31: cancelled.
Q2: What if I have questions about events and workshops?
A: Please contact Olga Moskaleva: firstname.lastname@example.org.
Q3: What if I feel scared or unwell?
- Crisis Lines: Both the Penn State Crisis Line (1-877-229-6400) and the Crisis Text Line (text “LIONS” to 741741), despite their names, are open to students dealing with non-crisis situations — including faculty, staff and students at all campuses who have a question about someone else. The licensed professionals with the Penn State Crisis Line can help evaluate your individual situation, offer guidance, and help connect callers with further resources if appropriate.
- WellTrack: free app and online self-evaluation tool that offers tips for managing stress and anxiety, self-help videos, and guidance in determining next steps.
- Student assistance 24/7: Counseling support. Information about these services is available by logging into My Account at www.firststudent.com
- BetterHelp: 24/7 Online Counselor Access. When you first visit the website (www.betterhelp.com), you will be asked to complete a questionnaire that will request your insurance information on your insurance ID card. The counselor will contact you within 24 hours after you answer the questions. No fees during your insurance coverage period.
- Healthiest You: 24/7 Doctor Access. Medical advice. Call the toll-free number listed on the front of your medical ID card or visit www.telehealth4students.com.
- All your insurance information and resources can be found in My Account at www.firststudent.com.
- Visit a nearby urgent care center: Patient First, Minute Clinic, CVS.
Q4: Where can I find information about COVID-19 status and Penn State information regarding it?
A: Refer to the university website for coronavirus for updates.
Q5: How can I get food without leaving my house?
Q6: What are online engagement options?
- Swank Motion Pictures Database (https://ezaccess.libraries.psu.edu/login?url=http://digitalcampus.swank…). This database contains hundreds of movies available to stream from your device, ranging from classics to recent blockbusters.
- Register for a FREE subscription to the New York Times and Wall Street Journal through the Penn State News Readership program: https://studentaffairs.psu.edu/involvement-student-life/student-service…;
- PressReader Database: https://libraries.psu.edu/eresources/psu01462
- Explore the news in countries around the world
- Vault Online Career Library: https://libraries.psu.edu/eresources/psu01413
- Explore internships and career information here
- Met Opera on Demand: https://libraries.psu.edu/eresources/psu01956
- Classical music lover? Watch and listen to opera in HD from the Metropolitan Opera in New York City
- CQ Researcher: https://libraries.psu.edu/eresources/psu00619
- This database explores current issues. Good for becoming more informed about hot topics.
Q7: Where do I receive the most important information and updates?
A: Check your PSU email regularly. Pay attention to the emails from PSU Abington ListServ. Subscribe to PSUAlert: https://psualert.psu.edu/psualert
Q1: What opportunities are there to study abroad?
A: Students can study through Penn State for semester long programs (click here) and also Penn State Abington for embedded faculty led programs. More details on the embedded programs for the 2020-2021 academic year will be available later in the Spring 2020 semester.
Q2: Are there scholarships for study abroad?
A: There are some scholarships available through Penn State which can be found here. If you are accepted to a semester long experience, your program provider in-country may offer scholarships. Additionally, Abington specifically has funding for Business students. Please email Patti Smith at email@example.com for more details.
Q3: I want to study abroad in Spring 2021 on a semester long program, when should I apply?
A: The deadline to apply for semester long study abroad opportunities is May 1, 2020 for most programs. Check your program search results as a few are earlier.
Q4: How can I get more advising on study abroad?
A: Please email firstname.lastname@example.org to set up a time for a phone call or Zoom appointment.
Q5: Is it safe to plan for study abroad? What if my program gets cancelled?
A: The Covid-19 situation is ever evolving. Penn State University is monitoring the situation and adjusting study abroad destinations as mandated by the CDC after careful consideration for your safety. As of now, Fall 2020 and Spring 2021 programs are scheduled to run and there have been no cancellations yet.
Housing and Food Services
Q1: How can I reach Housing and Food Services if I have questions?
A: The office is currently overwhelmed with emails and phone calls, so there may be a delay in response. Please check your PSU email for the information and instructions from us (including information about housing beyond the current spring break and how residents can retrieve personal belongings from their room).
Frequently Asked Questions (FAQs) including information about housing, campus life and events - https://sites.psu.edu/virusinfo/faqs/
The mission of the Office of Global Programs is to support the development of cross-cultural awareness, an appreciation of other cultures, the development of intercultural competencies and responsible global citizenry by providing diverse global opportunities for the Penn State Abington community.
Opportunities for information and access to global programs are available to students through semester long programs of study abroad, short-term outgoing faculty led programs with an international travel component (formerly known as embedded programs of study), incoming faculty-led programs from abroad, international internships, leadership positions as Global Ambassadors or Global Buddies and other opportunities to work and/or teach abroad upon graduation.
Faculty resources include assistance & support in the development of faculty led programs of study, access to resources available through the Global Awareness Dialogue Project, Fulbright Workshops as well as information regarding established agreements with universities around the world including agreements that are exclusive to Penn State Abington.
The office collaborates with campus partners involved with both international and diversity initiatives to support the growth & expansion of our commitment to global education.
U.S. Presidential Executive Orders Concerning the International Community
The University Office of Global Programs has created an information page which outlines the most information from President Trump’s Executive Order on Immigration that has the potential for significant impact on a segment of our international student/scholar and faculty population.
This page will be updated with any new information regarding the order and offers a UPGlobal contact who can respond to questions from/for our current international students and scholars.